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Manage your subscription

Billing in SmartMailing runs through Stripe. You upgrade from inside the app, and manage everything else (payment method, invoices, plan changes, cancellation) in the secure Stripe billing portal.

Upgrading from the free plan​

  1. Open the main dashboard or go to /account.
  2. Click Upgrade plan. On the dashboard it sits in the Subscription card; on the account page it is in the Plan and usage section.
  3. Pick a plan and billing interval (monthly or yearly) and complete checkout.

Your plan updates as soon as payment completes, and your new allowances apply immediately.

For the Enterprise plan, use the contact option in the pricing view to email us instead: it is a contact-sales plan, not self-serve checkout.

Opening the billing portal​

On a paid plan:

  1. Go to /account or the dashboard Subscription card.
  2. Click Manage subscription.
  3. You are taken to the Stripe billing portal, signed in as your account's billing customer.

In the portal you can:

  • Update your payment method
  • Download invoices
  • Change your plan
  • Cancel your subscription

When you are done, the portal returns you to SmartMailing.

If you are back on the free plan but previously had a paid subscription, the account page still shows a Manage subscription link so you can reach your past invoices.

Cancelling​

Cancel from the billing portal at any time. Cancellations take effect at the end of the current billing period, and you keep full access to your plan until then. Paid plans otherwise renew automatically each billing period.

tip

Cancelling your subscription does not delete your account or your data. You drop back to the free plan's allowances. If you want your data gone too, see Export or delete your data.

Troubleshooting​

  • "You don't have a paid subscription to manage yet" means your account has no billing profile to open. Use Upgrade plan first.
  • If the portal fails to open, try again in a moment. If it keeps failing, email [email protected].